Shipping Policy

Shipping costs

Netherlands
• Free shipping from €175,-
• Below €175,-: €6.95

Belgium and Germany
• Free shipping from €200,-
• Below €200,-: €9.00

Bulgaria, Denmark, Finland, Greece, Croatia, Latvia, Lithuania, Slovenia, Sweden
• Flat rate shipping: €19.99

Other EU countries
• Flat rate shipping: €14.99

Rest of the world
• Flat rate shipping: €65.00

Delivery time

We do our utmost to process your order as quickly as possible.
For orders placed on business days before 1:00 PM, we aim to ship the same day. If that is not possible, your order will be shipped the next business day. In most cases, you will receive your order within 1-3 business days.

All shipments are sent with track & trace via reliable parcel services. Deliveries typically take place on business days between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the exact delivery time.

Not at home / package not collected

If your package cannot be delivered, it will be taken to a collection point.
If it is not collected within the specified timeframe, or if the package is refused at the door, we will charge €6.95 in return costs for the Netherlands and €9.00 for Belgium. After receiving the returned package, we will automatically cancel your order and the purchase amount minus the return costs will be refunded within 1-2 business days.

Pre-orders

Please note: are you ordering a pre-order item together with other products (in-stock or other pre-orders)?
Then we will only ship once all items are available. If you would like to receive the available products sooner, please place a separate order.

Provided the wrong delivery address?

Don't worry – contact us as soon as possible:
📧 info@pokeca.nl
📱 WhatsApp: 06-83973596
We will then check if we can still update the address before shipping.